We want to ensure that you have a great experience with our application. If you experience any problems with the Family Orbit app or have any questions, please contact our support team:


http://familyorbit.zendesk.com

Or via email: support@familyorbit.com

Customer Support



Open a Support Ticket

CONTACT INFO

Address:
AppObit LLC
105 N 1ST ST #429
San Jose, CA
USA (95103)
T: +1-(888)-613-7165




FAQ

What is Family Orbit?

Family Orbit allows you to locate your family members on a real-time map, monitor your child's phone usage, and connect with them when emergency occurs, without the hassle of using noisy public social networks.

How can I prevent Family Orbit from tracking me?

At any time, if you had wish not to share your location or other details, just click on the “Go Invisible” button in the bottom toolbar. This facility is available only for adult or guardian members, child accounts cannot access “Go Invisible” feature.

Does Family Orbit drain my device battery?

GPS trackers will drain some battery, however Family Orbit usage advanced algorithm and intelligent calculations to make sure GPS is not turned on unless the device is moving significantly.

What contents of my child are monitored?

You can monitor your child’s text, call records, location history, web history, calendar, photos and address books. You can also geo-fence and get notified when they arrive at or leave certain specified locations.

Is it possible to locate a lost phone?

If Family Orbit is already installed to the lost phone, you can borrow your other family member phone, open Family Orbit and check the current location of the device. This will help you recover your lost phone.

How can I delete a member?

You can delete a child account or your own account. To delete your own account, open the app, go to Account Settings and click on Delete Account. To delete a child account, open the app on your phone, go to Members List, and tap on the Settings button. Then choose "Delete Account" and confirm the operation.

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